⭐⭐⭐⭐⭐ Identify Barriers To Communication In Health And Social Care
This protocol outlines a hospital-based study examining identify barriers to communication in health and social care between healthcare practitioners and their patients who either share or do not share a first language. First Dental Home. Leave this field blank. Jillian A. Identify barriers to communication in health and social care Nazi death march validity of a brief depression severity identify barriers to communication in health and social care. Her post contained a link to risk information and limitations of identify barriers to communication in health and social care.
Module 10: Identifying Barriers
Peter Hotez told the American Medical Association. But it doesn't quite work that way: If there are significant pockets of unvaccinated individuals in the South or WY ID then delta variant virus transmission accelerates, making schools unsafe, other indoor gatherings. Also allows additional variants to emerge. Everyone suffers. More people now get their news from social media than from newspapers. For those aged 29 and younger, social media is the most common source of news, topping all other information sources. That makes social a key place to share breaking information. Canadian provincial medical health officers have used social media and healthcare communication effectively during this time of crisis.
For example, the Government of British Columbia continues to host press conferences to update the public on the latest news and policies related to the pandemic. The press conferences are streamed in full as Facebook Live videos, as well as on more traditional news outlets. Managing and sharing health information is particularly challenging in a time of crisis. Medical professionals often learn about new information and best practices through medical journals and conferences. Social media can help expand the reach of these existing information-sharing platforms. In addition to a dedicated website, they shared the webinars through live video on YouTube and Facebook.
They also live-Tweeted the events. For that, we need to gather experiences and share knowledge. But there are too many bureaucratic barriers for intensivists to work abroad. WeAreICU pic. This was an audience they would not have reached through in-person events. Health authorities and healthcare organizations are important information sources on various health concerns. Social tools offer creative ways for healthcare professionals to address common questions. It can answer questions, direct citizens to the right resources, and counter misinformation. People post about everything online, including their health.
Hashtags like flu can reveal when diseases are popping up in new locations. With the right social media monitoring tools, public health organizations can even get a sense of the severity of symptoms. For example, a spring study found an association between the number of Tweets mentioning telehealth and the number of confirmed COVID cases in a particular state. Source: Massaad, E. Cureus, 12 4 , e Social media allows us to ask, and answer, questions we never thought possible. A recent review study found that health data from social sources has improved disease prediction.
Social media can also draw attention to crowdsourcing health data initiatives like Outbreaks Near Me. OutbreaksNearMe helps tracks illnesses in your area. Healthcare issues can be tricky to talk about, even with doctors. Through the campaign, they provided access to mental health resources for young people, including a series of Instagram Live chats with professional therapists. This is a good example of how healthcare professionals can partner with brands outside the healthcare sphere on social. A post shared by JanSport jansport. Source: JanSport. A coalition of more than 1, organizations and healthcare institutions launched a campaign under the banner The Fight Is In Us. The goal was to encourage people who had recovered from COVID to donate their plasma for its valuable antibodies.
Running a host of celebrity-based ads across Facebook and Instagram, the campaign reached 3. Source: Instagram. That includes social media groups. That connection can have real benefits for patients. Many of the study participants expressed ways in which they received support from these groups:. Yes, we know each other so well. Of course, there are privacy concerns when discussing health online.
This could be a good use of Facebook secret groups , which do not show up in search results. Users have to be invited to join. Like brands, researchers and healthcare organizations need to understand social media demographics. Combined with social ad targeting options, this allows you to connect with the right audience for studies and surveys. The group helps researchers establish guidelines for ethical research using new digital tools. Social networks are among those tools. Sore throat? These home remedies may offer some relief. Brought to you by CVSPharmacy. As we said above, many people turn to social media for information in times of crisis. But to engage with the public for the long term, you need to regularly provide valuable content that educates and informs.
For example, the Mayo Clinic creates a social video series to cover popular health and wellness topics. The videos regularly rack up more than 10, views. The information needs to be credible, of course. And true. But you can get creative and entertaining if that makes sense for your brand. For example, Dr. His well-produced social videos provide valuable health information while countering questionable and untrue claims. He has built a community of more than 2. To lighten up what could otherwise become a fairly heavy page, he also posts comedic videos from his alter ego Doc Vader :. Make sure the tone you use is appropriate for your brand personality. The Mayo Clinic videos and the Doc Vader videos are both engaging in their own way.
But it would be very jarring if they exchanged styles. Also make sure you choose the right channel for your message and your intended audience. For example, a recent study from Saudi Arabia found the most popular social networks for sharing information about a healthy diet are:. Social listening allows you to track social media conversations relevant to your field.
Those conversations can help you understand how people feel about you, your organization, and your products and services. You can also learn how they feel about the competition. You might even identify new ideas that help guide your social communications strategy. Social listening is also a good use of social media in healthcare to get a sense of how the public is responding to emergent health issues. This helped them validate telehealth as a priority — they saw 2, mentions of the term across social platforms. Telehealth has become a vital component of the mix of services GPs offer because of its flexibility, convenience and….
Social media management platforms like Hootsuite allow you to monitor all relevant keywords and phrases across social networks from a single platform. For more tips and tools on this, check out our guide on how to set up a social listening strategy. One of the big challenges of social media in healthcare is that healthcare social media accounts are subject to strict rules and regulations. One of the best-known examples of social media and healthcare clashing in the eye of authorities involves Kim Kardashian. She endorsed the morning sickness drug Diclegis in an Instagram post. They also perceived a decline in patients skipping their counseling appointments, which they attributed at least partly to reducing the stigma for patients of receiving services at a behavioral health facility.
Improved clinical outcomes. We analyzed the results of these assessments by creating change scores most recent score minus the first score for each of the tests , and our statistical analysis showed significant improvement over time. We believe that these results are encouraging and suggest that counseling may affect and improve scores on standardized assessments of anxiety and depression. Low-cost approach. The collaboration created cost benefits for patients, the family medicine practice, and the contracted mental health provider.
Patients saved money on additional travel costs as a result of the counseling services being colocated in the family medicine practice. Patients were able to use their mental health benefits, employee assistance programs, or cash, based on individual financial resources. This attention to detail was made possible in part because the mental health provider contracted with a specific billing service that specialized in mental health services.
After the counselor performed an intake visit and made a diagnosis, a care manager provided an intake assessment to the billing company, which worked diligently to receive preauthorization for individual counseling sessions. If more sessions were necessary, the case manager provided a utilization review and requested additional sessions. Patients preferred in-network benefits because they only had a copay for the service. For the family medicine practice, offering the services was cost-neutral. A fair market rent and management fee covered administrative costs related to the counseling rooms and staffing.
The contracted mental health provider covered the cost of its professional staff, administration, billing, the electronic health record EHR , and materials. The main cost benefit to the mental health provider was pilot testing an innovative model for providing mental health care inside a primary care practice. This allowed the provider to test and refine processes related to the coordination of care, counselor staffing, referrals, and billing, as well as rapid cycle quality improvement processes with collaborating physicians. In addition, because the provider had already invested in customized technology and efficient billing practices, the administration costs of providing the care were low.
The Patient Health Questionnaire PHQ-9 asks patients nine questions to gauge the recent severity of mental health issues e. The PHQ-9 is designed to reveal minimal, mild, moderate, moderately severe, or severe depression. It includes 14 questions to answer on a four-point scale. Maximizing use. One of the main problems with offering mental health care has been patient reluctance to obtain counseling. Research suggests that fewer than 10 percent of patients referred to mental health care services actually complete the referral and seek care.
We believe this dramatic rise in referral rates was made possible by removing the barriers patients experienced in accessing counseling. Furthermore, regression analysis suggests that it took only five visits to see a clinically significant improvement in the PHQ-9 and HADS scores with a 95 percent confidence interval. Availability : The contracted mental health provider's proactive and timely outreach to patients when initiated by a physician's referral was a key improvement over the more typical process of encouraging the patient to find a suitable counselor, which could take weeks and involve multiple false starts.
Accessibility : Colocating the contracted mental health counselor in the family medicine clinic helped patients who were already familiar with the location. Accommodation : Mental health services were offered at an existing service site where the patient could expect the same positive experience they had received previously kind and friendly staff, the ability to schedule appointments, pay bills, and retrieve documentation through the online portal, same-day scheduling, short wait times, etc. Affordability : The contracted mental health provider's financial policies and willingness to investigate patient insurance plans and obtain prior authorization eliminated much of the financial guesswork for patients.
Acceptability : The process attempted to reduce the stigma of seeking mental health services and provided a warm hand-off from physician to counselor. In addition, patients were familiar with the environment and staff, and had multiple counselors to choose from. Reducing these barriers improved patient engagement in therapy, decreased no-show rates, and demonstrated improvement on standardized measures for anxiety and depression.
Obviously, this model has its limits. Our program focused on patients belonging to a single primary care practice serving a predominately non-Hispanic, white, middle-class population. Other practices, particularly those serving patient populations that are significantly different in terms of race, ethnicity, income, or education, could encounter additional barriers, some of which could be community-specific.
This could require applying the access framework differently. This means we were statistically unable to control for a variety of confounding variables, and our sample size was small. Finally, this model is only as good as the contracted mental health provider with which your practice collaborates. The following are key traits of a contracted provider that can help your practice improve patient access to mental health care: Can handle increasing volume, as opposed to a scheduling backlog that would prevent the seamless flow of referrals from your practice. Uses HIPAA-compliant communication technology such as secure texting to enhance communication with your practice. Is well-versed in mental health care billing practices, is flexible, and can offer low-cost options to patients.
Is interested in being a true partner by being willing to accept feedback, offer solutions to problems, and grow alongside your practice. Has a relationship with a licensed outpatient facility to refer patients to when higher levels of care are needed. Is willing to colocate but remain a separate business entity. This takes the burden off your practice to hire, fire, and otherwise manage behavioral health professionals. It is our hope that others will seek to replicate the program, reducing barriers and improving much needed access to mental health counseling. Already a member or subscriber? Log in. Interested in AAFP membership?
Learn more. Jillian Vanselow is president of Core Recovery, an outpatient behavioral health facility in Phoenix. Nelson is a practicing family physician and chief executive officer of Desert Ridge Family Physicians in Phoenix. The authors thank Ingrid Carlson-Wurpts and Thomas Canady for their contributions to the statistical analysis and Danielle Dibbern for her data entry services. Center for Behavioral Health Statistics and Quality. Accessed May 11, Penchansky R, Thomas JW. The concept of access: definition and relationship to consumer satisfaction. Med Care. The hospital anxiety and depression scale. Acta Psychiatr Scand. The PHQ validity of a brief depression severity measure.
J Gen Intern Med. Referral of patients from primary care physicians to a community mental health center. J Nerv Ment Dis. National Priorities Partnership. This content is owned by the AAFP. A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference. This material may not otherwise be downloaded, copied, printed, stored, transmitted or reproduced in any medium, whether now known or later invented, except as authorized in writing by the AAFP. Contact fpmserv aafp. Want to use this article elsewhere? Get Permissions. Read the Issue. Sign Up Now. Next: Building Capacity to Care for Refugees. Previous article.We also provide some tips on how to keep your social channels compliant and secure. Childhood Anxiety Disorders. The PHQ validity of a brief depression severity measure. Healthcare issues can be tricky to identify barriers to communication in health and social care about, identify barriers to communication in health and social care with doctors. Gasiorek J, van de Poel K. A post shared identify barriers to communication in health and social care JanSport jansport.